Terms & Conditions
Welcome! Below you will find all the information you need to feel secure in your purchases from Serene House Web Shop.
Serene House Inc. reserves the right to update or modify these Terms and Conditions at any time for any reason. With this being said, it is suggested that you read these each time you purchase.
All prices listed in the shop are exclusive of sales tax.
Payment types accepted are US Card Holders of Mastercard, Visa, American Express or Discover. Your card will be authorized at the time the order is placed and will be debited at the time of shipment for only the goods that were shipped. If any item should be backordered for whatever reason, any backorder will be cancelled.
Fraud and fraudulent orders will be reported to the police.
We reserve the right for any typographical error, which also includes incorrectly priced goods.
Delivery/ Freight Charges
The standard mode of delivery is Federal Express Ground as listed below for the forty eight contiguous states:
NOTE: SIGNATURE REQUIRED FOR ALL HOME DELIVERIES.
Total Order Value
Delivery / Freight Charges
Under $ 24.99
$ 25.00 – $ 49.99
$ 50.00 – $ 74.99
$ 75.00+ and up
We always ship your order as quickly as we can, generally within no more than 5 business days. Serene House does not assume any responsibility for any delay in delivery that can be caused by forces beyond their control. Unless otherwise specified, a freight charge is added to every order. The freight charge is clearly shown in the checkout before you place your order. The charge is irrespective of how many products have been ordered. We enclose a packing slip with the delivery. Remember to keep packing list, in case of any returns, complaints or exchanges.
Serene House products carry a limited one year warranty on manufacturer defects. Glass is not warrantied for breakage. Original packing list is required as proof of purchase for all warranty claims. All claims must be made in writing to: firstname.lastname@example.org Serene House Warranty Claim, 1860 Renaissance Blvd., Sturtevant, WI 53177. All claims must accompany Warranty Claim # when being returned. Any warranty claim product received without Warranty Claim # will be refused.
Serene House will accept returned merchandise if received within 30 days of delivery. You must return items in new or unused condition with all original materials included with the shipment. All returns must be made in writing to: email@example.com or Serene House Returns, 1860 Renaissance Blvd., Sturtevant, WI 53177. All returns must accompany RA # when being returned. Any return received without RA # will be refused. Serene House reserves the right to issue a partial refund depending on the condition of the returned merchandise and packaging. Upon receipt of the return, your merchandise will be inspected. Refund will only be given for the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable and return shipping fees may apply. In certain circumstances, a usage or restocking fee may apply.
We cannot guarantee that the colors shown on the website will exactly reproduce the real colors of the item offered. The reproduction of colors depends on the settings in your computer.
What is a cookie? A cookie is a small file which is stored on your computer by the website you visit. Cookies are used by most websites to give you access to various functions. The information in the cookie can be used to follow a user’s surfing history. There are two types of cookies. The first saves a file on your computer long-term. This type is used, for example, for functions showing new developments since the user’s last visit to the website concerned. The other type of cookies is known as session cookies.
Our shop website only uses session cookies. This means that, during the time you are visiting us and surfing our site, a cookie is temporarily stored in your computer’s memory in order, for example, to control the appearance of menus, and ensure that the correct information is displayed for you. Session cookies are not stored on your computer, but disappear when you close your browser.
Our website may contain links to other websites which are not under our control. We disclaim all responsibility for the integrity and content of these websites, and provide these links solely in order to make it easier for our users to find more information within specific areas.
In the shop, we protect your information with encryption. SSL stands for Secure Sockets Layer, and is a function encrypting all information which is sent between buyer and seller.
You can switch cookies off in your browser, but this may mean that you cannot use certain websites. You can find out exactly how to do this by reading the documentation/help files for your browser.